Welcome to Customer Service at lightningbolt.eu.com
On the following pages you will find all of the information you need
while you shop, and if not, simply contact our dedicated team:
- Call us at +351 252 300 526, Monday to
Friday, from 10:00 am till 6:00 pm CET (except on
Portuguese public holidays).
- Email us atcustomerservice@Lightningbolt.eu.com. We will get back to you within 24 hours.
On this page, you will find information regarding order placement options
To add an item to your shopping bag that is available in different
sizesplease select your size first. Then, click "add to shopping
bag". A "mini basket" will appear, giving you an overview of
all the items that you have placed in your shopping bag.
To complete your order, click on the "shopping bag” link at the top
of the page to continue.
For information on the different shipping and payment methods, simply
click on "country” on the "Shopping Bag” page.
Promotion codes are non-transferable and there is no cash alternative.
Furthermore, they cannot be used in conjunction with any other promotion code
or offers, and must be redeemed by the date published, if provided.
To help you find the right size, take a look at our size chart on the
item detail page. It provides information on standard size conversions.
Measurements and Fit Advisor
In addition, our "size & fit" tab on the item detail page
will help you decide on the right size.
Sizing can vary, to help you make sure you order the right size we check
the fit of every single piece and make recommendations if a smaller or larger
size is advisable. We also show you the sizing scale used by us.
"Measurements": the exact measurements of each individual item
are available in every size. The respective sketch shows you where and how we
For additional information, or any further questions, please feel free to
contact us by email email@example.com .
Payments as well as refunds are invoiced in Euro (EUR).
Payment by credit card or debit card:
In our checkout – step "payment" – please select
We accept the following credit cards and debit cards:
§ VISA ELECTRON
§ MASTERCARD ELECTRONIC
§ COMMERCIAL VISA CREDIT
§ COMMERCIAL MASTERCARD CREDIT
§ COMMERCIAL VISA DEBIT CARD
§ COMMERCIAL MASTERCARD DEBIT CARD
Please enter your card data on our payment site.
Lightningbolt.eu.com uses state-of-the-art server security software with SSL
encryption which provides the safe and bug-proof transmission of your card
The order amount will be deposited on your card as a reservation payment
until your order has either been sent (then the amount will be booked) or
cancelled (then the amount will be released).
The following shall apply for all payments by credit card:
Refunds from returns will always be charged-back to the credit card which
the original order was paid from.
Payment by PAYPAL
Please select "PayPal" as your payment method and you will be
automatically transferred to the PayPal site. If you have an existing PayPal
account, you can log in using your user data to confirm the payment. If you
do not have a PayPal account, you can open one and proceed with the payment.
For any returns, the refund will be booked onto the registered PayPal
Customs duties and taxes within the European Union
No additional taxes or customs duties are charged for articles that are
shipped within the European Union. The articles’ prices and shipping costs
include VAT and are thus listed as gross prices.
Customs duties and taxes OUTSIDE the European Union
duties, and customs fees resulting from the shipping are the responsibility
of the customer. All items are dispatched DDU - Delivery Duties Unpaid.
additional fees or shipping costs not previously authorized will be deducted to
The following countries are members of the European Union:
Germany, Austria, Great Britain, Belgium, Bulgaria, Denmark, Estonia,
Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg,
Malta, The Netherlands, Poland, Portugal, Rumania, Sweden, Slovakia,
Slovenia, Spain, Czech Republic, Hungary, Cyprus (South Cyprus only).