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Customer Service

Welcome to Customer Service at lightningbolt.eu.com

On the following pages you will find all of the information you need while you shop, and if not, simply contact our dedicated team:

      • Call us at +351 252 300 526, Monday to Friday, from 10:00 am till 6:00 pm CET (except on Portuguese    public    holidays).
      • Email us at customerservice@Lightningbolt.eu.com . We will get back to you within 24 hours.

On this page, you will find information regarding order placement options online.


Online orders

To add an item to your shopping bag that is available in different sizes please select your size first. Then, click "add to shopping bag". A "mini basket" will appear, giving you an overview of all the items that you have placed in your shopping bag.

To complete your order, click on the "shopping bag” link at the top of the page to continue.

For information on the different shipping and payment methods, simply click on "country” on the "Shopping Bag” page.


Promotion Codes

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.


Size Chart

To help you find the right size, take a look at our size chart on the item detail page. It provides information on standard size conversions.


Measurements and Fit Advisor

In addition, our "size & fit" tab on the item detail page will help you decide on the right size.

Sizing can vary, to help you make sure you order the right size we check the fit of every single piece and make recommendations if a smaller or larger size is advisable. We also show you the sizing scale used by us.

"Measurements": the exact measurements of each individual item are available in every size. The respective sketch shows you where and how we measure.


For additional information, or any further questions, please feel free to contact us by email at customerservice@lightningbolt.eu.com  .


Currencies

Payments as well as refunds are invoiced in Euro (EUR).


Payment by credit card or debit card:

In our checkout – step "payment" – please select "card".


We accept the following credit cards and debit cards:

      • VISA
      • VISA ELECTRON
      • V-PAY
      • MASTERCARD
      • MASTERCARD ELECTRONIC
      • MAESTRO
      • COMMERCIAL VISA CREDIT
      • COMMERCIAL MASTERCARD CREDIT
      • COMMERCIAL VISA DEBIT CARD
      • COMMERCIAL MASTERCARD DEBIT CARD

Please enter your card data on our payment site.  Lightningbolt.eu.com uses state-of-the-art server security software with SSL encryption which provides the safe and bug-proof transmission of your card data.


The order amount will be deposited on your card as a reservation payment until your order has either been sent (then the amount will be booked) or cancelled (then the amount will be released).


The following shall apply for all payments by credit card:

Refunds from returns will always be charged-back to the credit card which the original order was paid from.


Payment by PAYPAL

Please select "PayPal" as your payment method and you will be automatically transferred to the PayPal site. If you have an existing PayPal account, you can log in using your user data to confirm the payment. If you do not have a PayPal account, you can open one and proceed with the payment. For any returns, the refund will be booked onto the registered PayPal account.


Customs duties and taxes within the European Union

No additional taxes or customs duties are charged for articles that are shipped within the European Union. The articles’ prices and shipping costs include VAT and are thus listed as gross prices.


The following countries are members of the European Union:

Germany, Austria, Great Britain, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Rumania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus (South Cyprus only).


VERSAO PORTUGUESA

PROMOTION CODES

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

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